777ca Privacy Policy
Your privacy matters to us. This policy explains exactly what personal information 777ca collects, why we collect it, how it is used, and the rights you hold over your own data.
Our Privacy Commitments
777ca is committed to handling your personal data responsibly and transparently. The six principles below summarise how we approach data privacy across every part of our platform.
1. Information We Collect
When you register, use, or interact with the 777ca platform, we collect certain categories of personal information. The specific data collected depends on how you use the platform and the services you access. The primary categories of information we collect are:
- Registration and identity data: full name, date of birth, Bangladesh mobile number, email address, and any government-issued ID documentation submitted for identity verification (KYC).
- Financial transaction data: deposit amounts, withdrawal amounts, payment method identifiers (e.g., the last four digits of a bKash wallet number), and transaction history associated with your account.
- Usage and behavioural data: game sessions played, bet history, pages visited within the platform, session duration, click interactions, and feature usage patterns.
- Device and technical data: IP address, device type (mobile, tablet), operating system, browser type and version, and approximate geographic location derived from IP address.
- Communications data: the content of any messages exchanged between you and 777ca via live chat or email, including support requests, complaints, and responses.
2. How We Use Your Information
777ca processes personal data only for the specific purposes described below. We do not use your data for purposes incompatible with those listed, and we do not sell or rent your personal information to any third party for marketing purposes.
- Account management: creating and maintaining your 777ca account, authenticating your identity at login, and enabling access to the services available on the platform.
- Payment processing: facilitating deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, Upay, and Visa/Mastercard, and maintaining accurate financial records.
- Identity verification and fraud prevention: verifying your identity in compliance with KYC obligations, detecting and preventing fraudulent transactions, and identifying prohibited activities such as money laundering or multi-accounting.
- Responsible gaming: monitoring gameplay patterns to identify potential signs of problem gambling, administering deposit limits, time-out requests, and self-exclusion measures at the player's request.
- Platform improvement: analysing aggregated, anonymised usage data to identify technical issues, optimise user experience, and develop new features on the 777ca platform.
- Marketing communications: sending promotional offers, bonus notifications, and platform updates to players who have consented to receive such communications. You may opt out of marketing communications at any time by contacting support via live chat.
3. Legal Basis for Processing
777ca processes your personal data on the following legal bases, depending on the purpose of the processing activity:
- Contractual necessity: processing required to perform the contract between you and 777ca (account creation, payment processing, game access, withdrawal handling).
- Legal obligation: processing required to comply with applicable legal requirements, including anti-money laundering (AML) obligations, KYC verification, fraud prevention requirements, and the retention of financial records.
- Legitimate interests: processing carried out in the legitimate interests of 777ca, including platform security monitoring, fraud detection, responsible gaming enforcement, and the improvement of platform services — provided these interests are not overridden by your own data protection rights.
- Consent: processing based on your freely given, specific, and informed consent, primarily for receiving optional marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before the withdrawal.
4. Sharing Your Information
777ca does not sell, rent, or trade your personal data. We share information only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data protection obligations:
- Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive only the minimum financial data required to process your transactions. These providers operate under their own privacy policies and security standards.
- Technology and platform service providers: third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) and platform infrastructure providers may receive aggregated or anonymised data to support game delivery and platform operations.
- Regulatory and law enforcement authorities: where required by applicable law, court order, or regulatory directive, 777ca will disclose personal data to the appropriate authority. In such cases, 777ca will disclose only the minimum information required to fulfil the legal obligation.
- Business succession: in the event of a merger, acquisition, or sale of 777ca or substantially all of its assets, personal data held about registered players may be transferred to the acquiring entity, subject to equivalent privacy protections.
5. Payment Data and Financial Information
All financial transactions processed through 777ca — including deposits via bKash, Nagad, Rocket, Upay, and card payment networks — are handled using industry-standard security protocols. 777ca does not store full card numbers, CVV codes, or full mobile wallet credentials on its own servers. Payment authentication is handled by the respective payment service providers using their own secure infrastructure.
Transaction records — including deposit amounts, withdrawal amounts, dates, and the payment method used — are retained as part of your account financial history. These records are accessible to you at any time via your account dashboard and are maintained by 777ca in compliance with applicable record-keeping obligations.
6. Cookies and Tracking Technologies
777ca uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve the user experience. The following categories of cookies are used:
- Essential cookies: strictly necessary for the platform to function, including session authentication, security tokens, and language preference storage. These cannot be disabled without breaking core platform functionality.
- Analytics cookies: used to collect anonymised data about how players navigate and interact with the platform. This data is used solely to improve platform performance and is not linked to individual player identities.
- Preference cookies: used to remember your settings and preferences within the platform, such as your chosen language version and display preferences, so you do not need to reset them on each visit.
- Security cookies: used to detect and prevent fraudulent activity, bot traffic, and account takeover attempts. These cookies are an integral part of 777ca's platform security infrastructure and cannot be disabled.
You may control non-essential cookies through your mobile browser's settings. Please note that disabling certain cookies may affect the functionality of the 777ca platform. 777ca does not use third-party advertising or retargeting cookies.
7. Data Retention
777ca retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide: account and identity data is retained for the duration of the active account relationship and for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of five (5) years from the date of the transaction; communications data (support chat logs and emails) is retained for two (2) years from the date of the most recent communication in a given thread; anonymised analytics data may be retained indefinitely as it cannot be linked to any individual.
When the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised. If you request deletion of your account before the expiry of a mandatory retention period, 777ca will restrict processing of your data to the minimum required to comply with its legal obligations and will delete the data as soon as legally permitted.
8. Your Data Rights
As a registered user of the 777ca platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat. We will respond to verified requests within a reasonable period and at no charge in ordinary circumstances.
- Right of access: you may request a copy of the personal data 777ca holds about you, including information about the purposes for which it is processed and the categories of recipients with whom it has been shared.
- Right to rectification: if any personal data held about you is inaccurate or incomplete, you may request that it be corrected or completed. Account-level corrections (name, mobile number) can also be made by contacting support directly.
- Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the legal basis). This right is subject to 777ca's mandatory legal retention obligations.
- Right to restriction: you may request that 777ca restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
- Right to data portability: where processing is based on your consent or on a contract, and is carried out by automated means, you may request that 777ca provide your personal data in a structured, commonly used, machine-readable format.
- Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interests, though 777ca may be entitled to continue processing where it can demonstrate compelling legitimate grounds.
9. Security Measures
777ca implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, secure storage of personal data with access controls limited to authorised personnel only, regular security assessments and vulnerability testing of platform infrastructure, two-factor authentication options available to registered players for account login, and continuous monitoring of platform activity to detect and respond to anomalous behaviour indicative of unauthorised access attempts.
While 777ca takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, 777ca will notify affected individuals as soon as reasonably practicable.
10. Children's Privacy
The 777ca platform is strictly intended for adults aged 21 and above. 777ca does not knowingly collect, process, or retain personal data from any individual under the age of 21. If we become aware that personal data has been collected from an individual under 21 without the requisite age verification having been completed, we will immediately delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered on the 777ca platform, please contact us immediately via live chat or at [email protected] so that we can take appropriate action.
11. Changes to This Privacy Policy
777ca reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top. Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — 777ca will take reasonable steps to bring those changes to your attention, which may include a notification via your registered account.
Your continued use of the 777ca platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with a material change to this policy, you should close your account and cease using the platform. We recommend reviewing this page periodically to stay informed of how 777ca protects your personal data.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 777ca handles your personal data, please contact our support team via the live chat feature available on the platform. Support is available 24 hours a day, 7 days a week. We aim to respond to all privacy-related enquiries within 3 business days.
You may also reach us by email at: [email protected]